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Privacy Policy

 

 

Last updated: 31/10/2025

1. Introduction

Welcome to London Housekeeping (“we”, “our”, “us”), a trading name of Morgan Company London Ltd, based in the United Kingdom.
We respect your privacy and are committed to protecting your personal information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

This Privacy Policy explains how we collect, use, and protect your personal data when you visit our website https://www.londonhousekeep.co.uk (“Website”) or use our cleaning services (“Services”).
By using our Website or Services, you agree to this Privacy Policy.

2. Company Information

Trading Name: London Housekeeping
Registered Company: Morgan Company London Ltd
Company Registration Number: 16509994
Jurisdiction: United Kingdom

3. Information We Collect

We collect only the information necessary to deliver and improve our Services. This may include:

  • Personal details: name, phone number, email address, and home or business address

  • Booking details: service type, date and time, and any instructions

  • Payment details: processed securely through third-party payment providers (we do not store full card details)

  • Technical data: IP address, browser type, and general usage statistics collected through cookies or analytics tools

We do not collect or process sensitive personal data (e.g. religion, health information, or biometric data).

4. How We Use Your Information

We use your information to:

  • Manage and fulfil your cleaning bookings

  • Send booking confirmations, reminders, and invoices

  • Respond to enquiries and provide customer support

  • Improve our Website and Services

  • Meet legal and accounting obligations

We will never sell or rent your personal data to anyone.

5. Legal Basis for Processing

We process your data under the following lawful bases:

  • Contractual necessity – to provide the Services you request

  • Legitimate interest – to improve customer experience and efficiency

  • Legal obligation – to comply with UK laws and record-keeping requirements

  • Consent – where you have opted in to receive marketing communications (you may withdraw consent anytime)

6. How We Store and Protect Your Information

We take reasonable steps to protect your information using appropriate technical and organisational measures.
Data is stored securely within the UK or EEA, and access is restricted to authorised personnel only.

While we cannot guarantee absolute security, we regularly review our safeguards to reduce the risk of unauthorised access, loss, or misuse.

7. Sharing Your Information

We share information only when necessary, and only with trusted third parties such as:

  • Payment processors (for secure transactions)

  • Cleaning personnel and service partners performing booked jobs

  • Professional advisors (e.g. accountants, legal representatives)

  • Authorities where required by law

All third parties are contractually required to comply with data protection laws.

8. Cookies and Analytics

What Are Cookies

Cookies are small text files stored on your device that help us provide a better browsing experience.

How We Use Cookies

We use cookies to:

  • Remember your booking preferences

  • Analyse how visitors use our Website (e.g. via Google Analytics)

  • Improve website functionality and performance

Cookies do not give us access to your personal files or devices.

Managing Cookies

You can control or delete cookies through your browser settings at any time.
Disabling cookies may affect certain website features, but you will still be able to browse most of the site.

Third-Party Cookies

We may use third-party tools such as Google Analytics. These services collect anonymous usage data to help us understand visitor behaviour.
You can opt out of Google Analytics tracking at: https://tools.google.com/dlpage/gaoptout

9. Data Retention

We retain personal data only as long as needed to:

  • Provide Services and manage bookings

  • Comply with legal, tax, or accounting obligations

When data is no longer needed, it is securely deleted or anonymised.

10. Your Rights

You have the right to:

  • Access your personal data

  • Request correction of inaccurate information

  • Request deletion (“right to be forgotten”)

  • Restrict or object to processing

  • Request a copy of your data in portable format

To exercise your rights, please contact us using the details below.
We may require proof of identity to protect your data.

11. External Links

Our Website may contain links to external websites.
We are not responsible for their content or privacy practices.
Please review their own Privacy and Cookie Policies before providing any personal information.

12. Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements.
The updated version will always be available on this page, with the “Last updated” date revised accordingly.

13. Contact Us

If you have any questions about this Privacy or Cookie Policy, or would like to exercise your data rights, please contact:

London Housekeeping
Trading under: Morgan Company London Ltd
Email: morganserviceslondon@gmail.com
Website: https://www.londonhousekeep.co.uk

If you are not satisfied with our handling of your data, you have the right to contact the Information Commissioner’s Office (ICO):
Website: https://www.ico.org.uk

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